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A plan, template, and checklist for vetting and implementing your next hospitality CRM. Customer relationship management platforms can be complex, find out what you need to include in your CRM RFP.
Do you feel over-reliant on OTAs? Are you worried about a possible upcoming recession? You need to know which booking channels are your most productive and profitable. Understand what demand is coming
Find out how a Hawaii based hospitality company grew revenue and marketing effectiveness with the NAVIS complete hospitality CRM.
Get your reservations sales and marketing teams to be more collaborative and improve guest loyalty by using the same set of date. Read the full article by NAVIS CEO, Kyle Buehner.
Of the multitude of things hotels and vacation rentals must factor into their daily tasks, weekly measures, and annual strategies, loyalty may well be the most all-encompassing.
When it comes to the opportunity independent hotels and vacation rentals have to increase both occupancy and RevPAR in the coming year, aligning online and offline channels is essential.
Though the steps to securing your data systems may seem overwhelming, doing nothing is far more costly. It’s not if a breach will happen, but when.
While low hanging fruit may be reachable—or maybe let’s say attainable—what it is not is the easiest. These are the guests that have shown interest, but they are also the ones that must be nurtured.
What if we reimagine direct bookings? A series of steps back and forth between the online and offline world that will land either on a property website or with a reservations agent.
To capitalize on the human ability to listen and be persuaded, hotels would do well to shift their goal from capturing bookings on the website to capturing them on the phone.
How can we become more effective at making anonymous website visitors visible, recouping some of those valuable marketing dollars and become more effective at booking conversions
We are still far from a robust (or profitable) understanding of direct bookings when the most “obvious” type of direct booking is on a website.