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  • How To Evaluate Tech Vendors And Demand The Best

    How To Evaluate Tech Vendors And Demand The Best

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  • RFP Guidebook & Checklist To Finding The Right Hospitality CRM

    RFP Guidebook & Checklist To Finding The Right Hospitality CRM

    A plan, template, and checklist for vetting and implementing your next hospitality CRM. Customer relationship management platforms can be complex, find out what you need to include in your CRM RFP.

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  • Getting it right: Pull the right levers for channel profitability59:03

    Getting it right: Pull the right levers for channel profitability

    <p>Do you feel over-reliant on OTAs? Are you worried about a possible upcoming recession? You need to know which booking channels are your most productive and profitable. Understand what demand is com

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  • Classic Resorts + A Complete Hospitality CRM = Massive ROI

    Classic Resorts + A Complete Hospitality CRM = Massive ROI

    Find out how a Hawaii based hospitality company grew revenue and marketing effectiveness with the NAVIS complete hospitality CRM.

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  • The Dangers of a Good Enough Platform

    The Dangers of a Good Enough Platform

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  • Get Your Reservation Sales & Marketing Teams Working Together For Improved Guest Experience

    Get Your Reservation Sales & Marketing Teams Working Together For Improved Guest Experience

    Get your reservations sales and marketing teams to be more collaborative and improve guest loyalty by using the same set of date. Read the full article by NAVIS CEO, Kyle Buehner.

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  • Tech Stack Gap Analysis Worksheet

    Tech Stack Gap Analysis Worksheet

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  • The Field Guide to Direct Bookings for General Managers and Owners

    The Field Guide to Direct Bookings for General Managers and Owners

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  • The Director of Sales and Marketing's Field Guide to Direct Bookings

    The Director of Sales and Marketing's Field Guide to Direct Bookings

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  • Sustainable Loyalty: How Independents Hotels & Vacation Rentals Can Build It for Owners and General Managers

    Sustainable Loyalty: How Independents Hotels & Vacation Rentals Can Build It for Owners and General Managers

    Of the multitude of things hotels and vacation rentals must factor into their daily tasks, weekly measures, and annual strategies, loyalty may well be the most all-encompassing.

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  • Aligning the Online & Offline Channels for Owners and General Managers

    Aligning the Online & Offline Channels for Owners and General Managers

    When it comes to the opportunity independent hotels and vacation rentals have to increase both occupancy and RevPAR in the coming year, aligning online and offline channels is essential.

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  • Why You Can’t Afford a Data Breach—And What You Can Do To Avoid It

    Why You Can’t Afford a Data Breach—And What You Can Do To Avoid It

    Though the steps to securing your data systems may seem overwhelming, doing nothing is far more costly. It’s not if a breach will happen, but when.

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  • Rethinking Low Hanging Fruit: Not All Bookings Are Created Equally

    Rethinking Low Hanging Fruit: Not All Bookings Are Created Equally

    While low hanging fruit may be reachable—or maybe let’s say attainable—what it is not is the easiest. These are the guests that have shown interest, but they are also the ones that must be nurtured.

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  • Your Biggest Competition: The Status Quo

    Your Biggest Competition: The Status Quo

    What if we reimagine direct bookings? A series of steps back and forth between the online and offline world that will land either on a property website or with a reservations agent.

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  • Reservations Agents 20 Times More Likely to Book Stay Than Website

    Reservations Agents 20 Times More Likely to Book Stay Than Website

    To capitalize on the human ability to listen and be persuaded, hotels would do well to shift their goal from capturing bookings on the website to capturing them on the phone.

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  • Nearly 90% of Your Website Traffic Vanishes:  Questions You Should Be Asking About Your Digital Strategy

    Nearly 90% of Your Website Traffic Vanishes: Questions You Should Be Asking About Your Digital Strategy

    How can we become more effective at making anonymous website visitors visible, recouping some of those valuable marketing dollars and become more effective at booking conversions

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  • 3 Big Myths About Direct Bookings

    3 Big Myths About Direct Bookings

    We are still far from a robust (or profitable) understanding of direct bookings when the most “obvious” type of direct booking is on a website.

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