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  • Webinar: Harnessing the Power of Guest Intelligence58:57

    Webinar: Harnessing the Power of Guest Intelligence

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  • The Field Guide to Direct Bookings for General Managers and Owners

    The Field Guide to Direct Bookings for General Managers and Owners

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  • NAVIS Performance Webinar Series: Leisure Travel in 201856:44

    NAVIS Performance Webinar Series: Leisure Travel in 2018

    Watch this webinar to learn more about what to expect for leisure travel in 2018.

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  • The Director of Sales and Marketing's Field Guide to Direct Bookings

    The Director of Sales and Marketing's Field Guide to Direct Bookings

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  • Sustainable Loyalty: How Independents Hotels & Vacation Rentals Can Build It for Owners and General Managers

    Sustainable Loyalty: How Independents Hotels & Vacation Rentals Can Build It for Owners and General Managers

    Of the multitude of things hotels and vacation rentals must factor into their daily tasks, weekly measures, and annual strategies, loyalty may well be the most all-encompassing.

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  • Aligning the Online & Offline Channels for Owners and General Managers

    Aligning the Online & Offline Channels for Owners and General Managers

    When it comes to the opportunity independent hotels and vacation rentals have to increase both occupancy and RevPAR in the coming year, aligning online and offline channels is essential.

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  • Why You Can’t Afford a Data Breach—And What You Can Do To Avoid It

    Why You Can’t Afford a Data Breach—And What You Can Do To Avoid It

    Though the steps to securing your data systems may seem overwhelming, doing nothing is far more costly. It’s not if a breach will happen, but when.

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  • Q&A's for Hospitality In 2018

    Q&A's for Hospitality In 2018

    Get the answers to your questions for hospitality in 2018.

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  • Webinar: State of the Industry and Profitability for Independent Hotels in 20181:02:16

    Webinar: State of the Industry and Profitability for Independent Hotels in 2018

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  • How to Make Sense of Hospitality in 2018 for Owners and General Managers

    How to Make Sense of Hospitality in 2018 for Owners and General Managers

    Here’s what independent hotels and vacation rentals need to know to move into 2018 feeling sure-footed and ready to sign off on the strategy for 2018.

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  • Webinar: The Evolution of the Hospitality Marketing Tech Stack in 201857:45

    Webinar: The Evolution of the Hospitality Marketing Tech Stack in 2018

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  • What role should technology play in your 2018 budget? The evolution and revenue-boosting impact of the hotel tech stack.

    What role should technology play in your 2018 budget? The evolution and revenue-boosting impact of the hotel tech stack.

    Hotels are recognizing that technology is the foundation for seamless guest-facing and back-of-house operations.

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  • Rethinking Low Hanging Fruit: Not All Bookings Are Created Equally

    Rethinking Low Hanging Fruit: Not All Bookings Are Created Equally

    While low hanging fruit may be reachable—or maybe let’s say attainable—what it is not is the easiest. These are the guests that have shown interest, but they are also the ones that must be nurtured.

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  • Your Biggest Competition: The Status Quo

    Your Biggest Competition: The Status Quo

    What if we reimagine direct bookings? A series of steps back and forth between the online and offline world that will land either on a property website or with a reservations agent.

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  • Reservations Agents 20 Times More Likely to Book Stay Than Website

    Reservations Agents 20 Times More Likely to Book Stay Than Website

    To capitalize on the human ability to listen and be persuaded, hotels would do well to shift their goal from capturing bookings on the website to capturing them on the phone.

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  • Nearly 90% of Your Website Traffic Vanishes:  Questions You Should Be Asking About Your Digital Strategy

    Nearly 90% of Your Website Traffic Vanishes: Questions You Should Be Asking About Your Digital Strategy

    How can we become more effective at making anonymous website visitors visible, recouping some of those valuable marketing dollars and become more effective at booking conversions

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  • 3 Big Myths About Direct Bookings

    3 Big Myths About Direct Bookings

    We are still far from a robust (or profitable) understanding of direct bookings when the most “obvious” type of direct booking is on a website.

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