Reservations

This stream is for content specifically related to reservations.

  • The Solution to the Front Desk Rollover Problem

    The Solution to the Front Desk Rollover Problem

    About 50% of hotels do not have a reservations team. This means that the task of converting incoming demand rolls over to the front desk, and that might be a problem.

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  • 2018 NAVIS Leaders Conference Recap: A Masterpiece of Hospitality Knowledge and Networking

    2018 NAVIS Leaders Conference Recap: A Masterpiece of Hospitality Knowledge and Networking

    173 attendees, 32 sessions, and over 8 hours of networking opportunities. The 2018 NAVIS Leaders Conference broke it's own records in providing value to hospitality industry leaders.

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  • Webinar: How to (Successfully) Structure Your Remote Agent Team58:56

    Webinar: How to (Successfully) Structure Your Remote Agent Team

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  • The Reservation Manager's Field Guide to Direct Bookings

    The Reservation Manager's Field Guide to Direct Bookings

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  • Webinar Clip: What will demand growth look like in 2018?2:40

    Webinar Clip: What will demand growth look like in 2018?

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  • Webinar Clip: Why it's going to be difficult to increase occupancy rates in 20181:42

    Webinar Clip: Why it's going to be difficult to increase occupancy rates in 2018

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  • Aligning the Online & Offline Channels for Owners and General Managers

    Aligning the Online & Offline Channels for Owners and General Managers

    When it comes to the opportunity independent hotels and vacation rentals have to increase both occupancy and RevPAR in the coming year, aligning online and offline channels is essential.

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  • Aligning the Online & Offline Channels for Sales and Marketing

    Aligning the Online & Offline Channels for Sales and Marketing

    Though the lion’s share of marketing energy has been behind digital for many years, for some in hospitality, the voice channel never wavered.

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  • Q&A's for Hospitality In 2018

    Q&A's for Hospitality In 2018

    Get the answers to your questions for hospitality in 2018.

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  • NAVIS Partners With Best-In-Class Reservation Agent Training Companies

    NAVIS Partners With Best-In-Class Reservation Agent Training Companies

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  • Springer-Miller Systems Members Case Study

    Springer-Miller Systems Members Case Study

    Get a dedicated client support person (Client Advocate) for training, implementation, and ongoing support needs with NAVIS reservation sales, marketing and analytic solutions and services.

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  • Webinar: 5-Star Philosophies in Reservations52:03

    Webinar: 5-Star Philosophies in Reservations

    <p>Originally took place on October 10, 2017.</p>

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  • The Holistic Approach to your Direct Bookings

    The Holistic Approach to your Direct Bookings

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  • 7 Ways to Harness Offline & Online Marketing Throughout the Guest Journey

    7 Ways to Harness Offline & Online Marketing Throughout the Guest Journey

    Creating ways to strategically drive traffic between online and offline channels to capture the traveler along this path is the new challenge for hospitality marketers. Here's seven ways to fix that.

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  • Rethinking Low Hanging Fruit: Not All Bookings Are Created Equally

    Rethinking Low Hanging Fruit: Not All Bookings Are Created Equally

    While low hanging fruit may be reachable—or maybe let’s say attainable—what it is not is the easiest. These are the guests that have shown interest, but they are also the ones that must be nurtured.

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  • Leads Workbook

    Leads Workbook

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  • Seabrook Case Study

    Seabrook Case Study

    Read our case study on the possible downfalls of going with a not-so-transparent reservation sales competitor. See why NAVIS is the right choice for your reservation sales team.

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  • Goodbye Compression, Hello Competition: How to be Competitive in a Post-Compression Hotel World

    Goodbye Compression, Hello Competition: How to be Competitive in a Post-Compression Hotel World

    The basic principle of supply and demand has given all hoteliers, flagged and independent alike, some great opportunities to take advantage of compression in the past year, particularly since...

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  • The Tremendous Value of the Follow-Up:  LifeCycle Campaigns that Drive Revenue

    The Tremendous Value of the Follow-Up: LifeCycle Campaigns that Drive Revenue

    I started to call this The Lost Art of the Follow-Up, but in truth, I’m not sure enough companies ever understood the art well enough to say that it’s been lost. Perhaps the Little Known Art of...

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  • Increase Direct Channel Revenue with Technology

    Increase Direct Channel Revenue with Technology

    Redefining the Direct Channel for a New Era: The direct channel has become synonymous with web bookings; as such, online marketing receives the lion’s share of attention in hotel marketing strategies.

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