Product Brochures

NAVIS Rezforce Brochure

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REZFORCEĀ® HOSPITALITY'S HIGHEST PERFORMING CALL CENTER The NAVIS RezForce service is hospitality's highest performing call center service. Our RezForce agents use the NAVIS Reservation Suite to capture data from your inbound calls, create leads, and convert more bookings from your voice channel. It's a fully integrated part of the NAVIS CRM platform helping hoteliers and vacation rental managers capture direct bookings and reservations lead data when your agents aren't available. Reservation call volume is hard to predict and can vary widely due to several factors, including seasonality, hours of operation, and days of the week. Staff ing for these peaks and valleys makes it diff icult to maximize profi t while delivering exceptional guest service. You spent valuable marketing dollars to make the phone ring and with RezForce you'll never let an opportunity get away. Progressive leaders know that outsourcing a small percentage of reservations inquiries is the best way to ensure revenue, profi tability, and superior guest service expectations are met. CAPTURE BOOKINGS & DATA WHEN YOUR TEAM CAN'T OVERFLOW AND AFTER-HOURS SUPPORT A high-performing extension of your onsite reservations team. REZFORCE LUX Our Forbes Travel Guide 5-Star tested service for luxury properties. PAY FOR PERFORMANCE A pricing model created to drive more direct bookings.

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