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Skamania Case Study

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Case Study: Destination Hotels & Resorts Introduction This case study of Destination Hotels & Resorts, LLC is based on a January 2016 survey of NAVIS customers by TechValidate, a 3rd-party research service. "NAVIS provides an excellent product and employs excellent people. NAVIS has helped us with effective revenue growth, building up our marketing data, and driving higher leisure sales performance." " Challenges Partnered with NAVIS to: Increase their revenue Gain better visibility of their business Improve their reservation team's performance Create more accountability within their team Manage their reservation leads more effectively Improve their guest service with more personalized communications Challenges NAVIS helped solve: Lessen reliance on OTAs/listing sites Missing reservation inquiries Accelerate revenue / profitability Unlock intelligence in our data Improve staff performance Use Case Areas of business that utilize NAVIS' solutions: Marketing Reservation sales Revenue management General management Results Rated the following aspects of NAVIS as: Responsiveness to their needs: Extremely Satisfied Value / return on investment: Extremely Satisfied Quality of business coaching: Extremely Satisfied Rated the following NAVIS products as: NAVIS Narrowcast: Extremely Valuable NAVIS Reach: Extremely Valuable NAVIS RezForce: Extremely Valuable NAVIS Client Advocates: Extremely Valuable NAVIS University: Extremely Valuable Made $100,000 to $249,999 in incremental revenue in the last year from partnering with NAVIS. Realized a payback of 3-4 months from their annual investment in NAVIS. Company Profile Company: Destination Hotels & Resorts, LLC Company Size: Large Enterprise Industry: Hospitality About NAVIS NAVIS increases leisure voice booking conversions and bottom-line leisure revenue for resort, hotel, and vacation rental companies. NAVIS provides a system that enables clients to build reservation sales and marketing decisions on accurate, real- time data. Learn More: NAVIS CRM ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Source: Ken Daugherty, General Manager, Destination Hotels & Resorts, LLC Validated Published: Feb. 11, 2016 TVID: 299-A46-643 Research by

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