Large Luxury Resort Case Study

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Case Study: Large Enterprise Luxury Hotel / Resort Company Introduction This case study of a large enterprise hospitality company is based on a January 2016 survey of NAVIS customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality. "The NAVIS platform, and insights provided by it's data\analytics has improved our understanding of leisure demand. Integrations with the PMS & phone switch have improved guest recognition and the reservation sales process." " Challenges Partnered with NAVIS to: Increase their revenue Gain better visibility of their business Learn/use best practices Improve their reservation team's performance Manage their reservation leads more effectively Improve their guest service with more personalized communications Challenges NAVIS helped solve: Know guests & prospects better Unlock intelligence in our data Improve staff performance Use Case Areas of business that utilize NAVIS' solutions: Marketing Reservation sales Operations Revenue management Finance / accounting Results Made $250,000 to $499,999 in incremental revenue in the last year from partnering with NAVIS. Realized a payback of 3-4 months from their annual investment in NAVIS. Rated the following aspects of NAVIS as: Responsiveness to their needs: Satisfied Value / return on investment: Very Satisfied Quality of business coaching: Satisfied Rated the following NAVIS products as: NAVIS Narrowcast: Extremely Valuable NAVIS Client Advocates: Valuable Company Profile The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies. TechValidate stands behind the authenticity of this data. Company Size: Large Enterprise Industry: Hospitality About NAVIS NAVIS increases leisure voice booking conversions and bottom-line leisure revenue for resort, hotel, and vacation rental companies. NAVIS provides a system that enables clients to build reservation sales and marketing decisions on accurate, real- time data. Learn More: NAVIS CRM ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Source: TechValidate survey of the Controller / CFO at a Large Enterprise Luxury Hotel / Resort Company Validated Published: Feb. 12, 2016 TVID: 719-9A7-391 Research by

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